RETURN POLICY

1. Service Tenet
      We adhere to the service concept of user-centric, transparent and standardized, and provide flexible return and exchange services for all compliant shopping orders. We try our best to accommodate reasonable user demands and solve post-purchase problems for every customer in a proper way.
2. Basic Return Eligibility
      Most conventional commodities support return and refund applications. The core prerequisite for successful return review is that the goods are not used, the appearance is intact, the original packaging is complete, and there is no man-made damage or loss of accessories. For items with quality problems, damaged delivery or wrong delivery, we will relax the review standards appropriately and prioritize solving user problems.
3. Ineligible Return Scenarios
      To ensure the normal operation of after-sales services and fair service for all users, the following scenarios do not support return and refund: personalized customized goods made according to user exclusive requirements, hygiene-sensitive disposable goods, goods that have been severely worn, damaged or modified artificially, and goods marked with final sale attributes during sales. We will try our best to remind users of special attributes of goods before purchase to avoid subsequent disputes.
4. Processing & Expense Description
      After submitting a return application, our after-sales team will try their best to complete the review within a reasonable period and feed back the processing progress to users in a timely manner. After the returned goods are received and verified, the refund or exchange process will be launched as soon as possible. In terms of expenses, service-side responsible orders will enjoy free return support as much as possible; user-side responsible orders need users to bear the return logistics and related handling costs.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.